Bolt Denies Kenya Exit Claims, Launches Probe Into Fake Closure Notice

By Staff Reporter

Ride-hailing company Bolt has dismissed claims that it plans to exit the Kenyan market, describing as fake a circulating document alleging operations would cease on June 8.

The company said the fraudulent notice, shared widely across social media and messaging platforms, did not originate from Bolt Kenya or authorized representatives.

Bolt stated it remains fully operational nationwide, continuing services for customers and driver-partners while maintaining investments across one of its largest African markets.

The company has initiated investigations into the source of the fabricated communication and indicated further action could follow against responsible individuals.

“We categorically reject claims suggesting Bolt is leaving Kenya and confirm our operations continue normally across the country,” said Dimmy Kanyankole, Senior General Manager, East Africa.

The clarification followed growing uncertainty among drivers and passengers after the document appeared online, prompting questions regarding service continuity and earnings prospects.

Kenya remains an important market for ride-hailing firms, with digital transport platforms providing employment opportunities and mobility services in major urban centers.

Industry analysts note that competition among operators has intensified recently, although market demand continues expanding alongside smartphone adoption and digital payment usage.

Bolt said stakeholders should disregard the false document entirely and rely on information released through official channels, including company platforms and verified accounts.

“Our priority remains delivering dependable transport solutions while supporting thousands of driver-partners who rely on the platform daily,” Kanyankole said.

The company operates in several Kenyan cities and competes with rivals including Uber and Little Cab within the country’s expanding digital mobility sector.

Authorities globally have increasingly warned about misinformation campaigns targeting businesses, with fabricated notices capable of affecting public confidence and commercial operations.

Bolt said it was assessing the circumstances surrounding the document’s creation and circulation while working to establish accountability for its dissemination.

“We are pursuing the origin of this fabricated communication and will take appropriate measures against those responsible for spreading it,” Kanyankole said.

The company encouraged customers, drivers and partners to verify announcements through official communication channels as investigations into the misleading notice continue.